Terms & Conditions

Service Overview

Hamilton & Chase Tours specializes in creating and booking intricate multi-destination travel packages (referred to as the "Program"). These services are provided by MB Hamilton & Chase (Lithuania, for EU/EEA and UK clients) and Hamilton & Chase Tours LLC (United States, for United States and other clients), in cooperation with authorized partners. References to "we", "us", or "our" refer to the entity with whom you contract, determined by your country of residence at the time of booking. By using our services, you agree to our Terms of Service and Privacy Policy. A "User" refers to anyone utilizing the trip planner service, while a "Customer" is a User who confirms a booking.

Modification and Cancellation Policies

Modifications

Rescheduling: If you wish to postpone your trip, we will strive to minimize any cancellation fees imposed by third-party suppliers. Recovered funds can be applied to future bookings with Hamilton & Chase Tours.

Program Changes: Adjustments to programs are allowed up to 30 days before the start date. A $150 modification fee applies, along with any third-party cancellation or modification fees.

Cancellations

Cancellation fees are determined by the timing of cancellation:

Days Before Start	Cancellation Fee	Refund
90+ days	20%	80%
60–89 days	65%	35%
31–59 days	80%	20%
30 days or less	100%	None

Refund Guarantee

Our Refund Guarantee program offers you the flexibility to cancel your trip for any reason up to 45 days before departure and receive a full refund of the program price, minus applicable merchant payment fees. This optional program is charged separately from the program price and is non-refundable. If this program is available for your trip, it will be communicated during the quotation process. You may also inquire about this option with your destination specialist.

Optional services booked separately are subject to vendor-specific cancellation policies.

Travel Documents: Visas, Passports, and Insurance

Hamilton & Chase Tours is not responsible for delays, changes, or costs due to incomplete, incorrect, or missing travel documents. Customers are solely responsible for ensuring they possess valid travel documents.

Visas

While Hamilton & Chase Tours may assist with visa-related documentation, we do not guarantee issuance or accept liability for visa denials.

Passports

Ensure your passport is valid for at least six (6) months beyond your travel dates.

Insurance

Trip insurance is highly recommended to safeguard against interruptions or cancellations.

Trip Interruption and Program Changes

Program Changes by Customer

Customers should be aware that no refunds are provided for early departures or dissatisfaction with specific aspects of the program, such as accommodations or included services, unless those services deviate significantly from the details confirmed at the time of booking. Should a major discrepancy occur, refunds will only be considered upon thorough review of the claim, supported by relevant documentation.

Program Changes by Hamilton & Chase Tours

By submitting payment for a reservation, the Customer consents to and agrees with the Terms of Service and Supplier Terms & Conditions outlined by Hamilton & Chase Tours.

To confirm a reservation, Customers must pay a non-refundable Reservation Deposit of 20% of the total program price, with a minimum deposit amount of $600 per traveler. This deposit is non-refundable. Hamilton & Chase Tours reserves the right, at its sole discretion, to apply or transfer the deposit to another reservation if needed.

The deposit is allocated toward securing services with third-party suppliers, often requiring prepayments to lock in favorable rates. For this reason, the deposit remains non-refundable, even in the event of cancellation.

The final balance is due no later than 90 days before the program start date. Failure to settle the balance by this deadline may result in a price adjustment for the program.

Price Hold

Hamilton & Chase Tours may offer a price-hold option, allowing Customers additional time to make a reservation payment. Fees associated with holding a price are not included in the program cost and are non-refundable.

Reservation Policies

Hamilton & Chase Tours maintains the right to modify, substitute, or withdraw any portion of the program if circumstances demand such action. This includes situations caused by unforeseen delays, natural disasters, or events beyond the Company's control. Any additional costs incurred as a result of these adjustments may be passed on to the Customer. In cases where scheduled transfers are unsuccessful, Hamilton & Chase Tours commits to reimbursing Customers for reasonable expenses incurred in securing alternative arrangements, provided valid proof of these expenses is submitted.

Additional Provisions

Online Payments

By using a credit card to pay for any program, the Customer grants Hamilton & Chase Tours permission to process the payment and acknowledges responsibility for resolving any disputes directly with the Company, refraining from initiating disputes through the credit card provider.

Exchange Rate Changes

The Customer understands that credit card transactions may be subject to fluctuations in exchange rates. By authorizing Hamilton & Chase Tours to process the payment, the Customer accepts these potential changes and agrees to address any concerns or disputes directly with the Company.

Errors and Omissions

Hamilton & Chase Tours is not liable for typographical or presentation errors on our materials or website. Corrections will be made as needed.

Limitation of Liability and Responsibility

Hamilton & Chase Tours ("H&C") expressly disclaims responsibility for any injury, loss of life, property damage, inconvenience, or travel disruption in connection with our provided services. This includes, but is not limited to, circumstances arising from:

• Natural disasters or force majeure events
• Health emergencies, including epidemics and pandemics
• Military conflicts, civil disturbances, or political unrest
• Wildlife encounters
• Labor disputes or industrial action
• Criminal or terrorist incidents
• Service capacity issues or booking adjustments
• Food-related illness
• Transportation equipment malfunctions
• Schedule disruptions of any kind

Should program modifications become necessary due to circumstances beyond H&C's control, clients may choose between:

• Accepting a rescheduled or alternative program as offered
• Receiving a refund limited to amounts H&C can recover from service providers and transportation carriers

H&C maintains sole discretion to modify program elements, including but not limited to:

• Itinerary adjustments
• Accommodation changes
• Transportation alternatives
• Activity substitutions

Where cancellations or schedule changes occur due to factors within H&C's control, clients are eligible for full refunds of payments made, excluding non-refundable deposits and expenses already incurred. Please reference our Cancellation Policies for comprehensive details.

By engaging our services, clients explicitly waive any claims against H&C relating to:

• Luggage or property damage
• Personal injury or fatality
• Service delays or interruptions
• Issues arising from third-party service providers, including airlines and transportation companies, hotels and accommodation providers, tour operators and excursion services, dining establishments, medical facilities and personnel, and any other contracted service entities

All arrangements with independent contractors, including medical services, are secured solely for client convenience and undertaken at the client's own risk. H&C expressly disclaims liability for emotional distress, psychological impact, or mental anguish of any nature, except where prohibited by Title 46 of the United States Code Section 183c(b), where applicable.

Expedition and Adventure Program Risks

Hamilton & Chase Tours's portfolio includes specialized adventure and expedition programs that inherently carry elevated risks. By participating in these programs, clients acknowledge and accept the following inherent hazards:

Physical activity risks including but not limited to:

• Technical climbing and mountaineering injuries
• Trekking and hiking-related incidents
• High-altitude medical conditions

Environmental challenges such as:

• Wildlife encounters and potential interactions
• Remote location medical accessibility limitations
• Complex evacuation scenarios in isolated areas
• Extreme weather exposure
• Terrain-specific hazards

By booking an adventure program with Hamilton & Chase Tours, clients explicitly acknowledge their understanding of these inherent risks and voluntarily assume full responsibility for all potential hazards associated with adventure travel. Our programs prioritize safety but cannot eliminate the inherent risks of exploring remote and challenging environments.

Government Travel Advisories and Safety Notifications

Clients of Hamilton & Chase Tours are responsible for monitoring and understanding current travel advisories and warnings applicable to their intended destinations. We strongly recommend consulting official government travel resources, including but not limited to:

United States Residents

• U.S. Department of State Travel Advisory Portal
• Website: travel.state.gov
• Travel Advisory Hotline: 1-888-407-4747

United Kingdom Residents

• Foreign, Commonwealth & Development Office (FCDO)
• Website: gov.uk/foreign-travel-advice
• Travel Advice Line: +44 (0)20 7008 5000

If clients choose to proceed with travel to destinations subject to active travel warnings or advisories issued by their home country or any other nation's government, they do so at their own risk. By continuing with travel under such circumstances, clients expressly assume all risks of:

• Personal injury
• Loss of life
• Property damage or loss
• Other adverse events related to the conditions specified in the relevant travel advisory

Hamilton & Chase Tours maintains its commitment to client safety while respecting client autonomy in travel decisions. However, we cannot accept liability for incidents occurring in destinations subject to official travel warnings when clients choose to proceed with their journey.

Client Health and Safety Declarations

By booking with Hamilton & Chase Tours, clients affirm that neither they nor any member of their traveling party has any medical conditions, physical limitations, or disabilities that could:

• Pose a risk to their own wellbeing
• Endanger the safety of other program participants
• Significantly impair the travel experience of the group

Hamilton & Chase Tours maintains absolute discretion to:

• Decline any booking request if we determine that a client's participation could compromise safety or program quality
• Terminate a client's participation at any point during the program if their condition, behavior, or circumstances create safety concerns for themselves or others, substantially impact other participants' experience, or conflict with the program's operational requirements

In cases of removal from the program, all associated costs, including but not limited to transportation, accommodation, and administrative expenses, shall be borne solely by the client.

Force Majeure and Extraordinary Circumstances

Hamilton & Chase Tours and its operating partners disclaim all liability for program delays, modifications, or inability to deliver services arising from circumstances beyond our reasonable control. Such circumstances include, but are not limited to:

Transportation-Related Events

• Vessel incidents including collisions, mechanical failures, or structural issues
• Aircraft, train, or vehicle mechanical difficulties
• Fuel shortages or supply chain disruptions
• Transportation infrastructure failures

Labor and Industrial Events

• Industrial action or strikes
• Staff shortages
• Work stoppages or lockouts
• Labor disputes of any nature

Civil and Political Disruptions

• Civil unrest or public disorder
• Political instability
• Government interventions or restrictions
• Acts or threats of terrorism
• International conflicts
• Border closures

Natural and Environmental Events

• Severe weather conditions
• Natural disasters
• Environmental emergencies
• Public health crises

This limitation of liability applies regardless of:

• The location where such events occur
• Whether the circumstance was foreseeable
• Which party or entity may be involved
• The duration or severity of the disruption

Provisions for Cruises

Hamilton & Chase Tours acts as an intermediary and is not liable for actions by cruise operators. Cruise-related terms are governed by the carriers' conditions of carriage.

Air Travel Services and Responsibilities

Flight Arrangements and Changes

Hamilton & Chase Tours bears no responsibility for:

• Flight delays, cancellations, or schedule modifications
• Booking errors made by third-party travel agencies or booking services
• Misconnections or missed program elements due to airline schedule changes

Client Responsibilities

Each client must personally verify:

• Accurate name spelling matching travel documents
• Correct arrival and departure information
• Appropriate connection times between flights
• Compliance with airline and airport requirements

Airline Liability Framework

• All air carriers utilized in H&C programs operate under IATA regulations
• Carrier liability is governed by international aviation conventions
• Standard airline terms and conditions, as detailed on ticket documentation, constitute the binding agreement between passenger and carrier
• Airlines maintain limited liability for events occurring outside aircraft or during non-flight periods
• The contract of carriage issued by the airline represents the sole agreement between the passenger and the air carrier

Additional Provisions

• Airline tickets and contracts are separate from H&C program agreements
• International aviation conventions limit carrier liability
• Ground time and non-flight periods fall outside airline responsibility
• Compensation for airline-related issues must be pursued directly with the carrier

Contact Us

For further inquiries or support, please contact Hamilton & Chase Tours customer service at explore@hamiltonandchase.com.