Operations
IT Specialist
Keep the studio running — from the laptops on our desks to the servers behind the itineraries.
- Location
- Vilnius - Hybrid
- Employment type
- Full-time
- Seniority
- Mid-level
About The Role
What you'll do.
We're looking for an IT Specialist who can keep the tools and infrastructure that power Hamilton & Chase humming. You'll own everything from laptop onboarding and SaaS account management to the quieter backend: backups, access control, the pipeline our internal price calculator relies on.
Who This Is For
A pragmatic generalist who's happy fixing a printer in the morning and auditing IAM policies in the afternoon. You enjoy working with a small team where your decisions stick, and you care about doing things properly rather than quickly.
Day To Day
Responsibilities.
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01
Provision, maintain and retire employee laptops, accounts and software access across the studio
-
02
Own our SaaS stack — identity, single sign-on, billing, license cleanup, vendor reviews
-
03
Support our internal tools (tour builder, CMS, CRM) with the dev team when something breaks
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04
Keep our backups, disaster recovery and security posture in good shape
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05
Document processes so the next hire can pick up where you left off
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06
Be the calm voice on the other end of the Slack DM when something isn't working
Must Haves
What we're looking for.
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3+ years in an IT, DevOps or systems administration role at a small-to-mid size company
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Comfortable with Google Workspace administration, macOS and Windows fleet management, basic networking
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Scripting fluency (bash, Python, PowerShell) — enough to automate the boring stuff
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Clear written English and patience to explain technical things to non-technical colleagues
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Based in Vilnius or willing to relocate — hybrid schedule with 2–3 days in the office
Nice To Have
Bonus points for…
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Experience with MDM tools (Jamf, Intune, Kandji)
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Familiarity with the Node.js ecosystem so you can debug alongside our engineers
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Prior work at a travel, hospitality or e-commerce company
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Security certifications (CompTIA Security+, CISSP, etc.)
Ready To Apply?
Send us your note.
Applications are read by a real person — usually the hiring manager for this role. Expect to hear from us within one business week.
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